Terms of Service

Welcome to Precision Tile & Grout LLC. These Terms of Service ("Terms") govern your use of our website at precisiontileandgrout.com and the tile and grout restoration services we provide. By using our website or engaging our services, you agree to these Terms.

Service Agreement

Precision Tile & Grout LLC provides professional tile and grout restoration, repair, cleaning, sealing, re-grouting, color restoration, and related services for residential and commercial properties. All services are performed by licensed and insured professionals in accordance with industry standards.

A service agreement is established when you accept a written estimate or verbal quote and schedule a service appointment with us. We will perform the agreed-upon work in a professional and timely manner using quality materials appropriate for your project.

Estimates and Pricing

• Free Estimates: We provide free, no-obligation estimates for all tile and grout services. Estimates may be provided on-site, over the phone, or based on photos submitted through our contact form.
• Final Pricing: While we strive to provide accurate estimates, the final price may vary from the initial estimate if unforeseen conditions are discovered during the project (e.g., hidden water damage, deteriorated substrate, or additional repairs needed). We will communicate any price changes before proceeding with additional work.
• Payment: Payment terms will be agreed upon before work begins. We accept common forms of payment and may require a deposit for larger projects.
• No Hidden Fees: We do not charge for estimates, consultations, or travel within our standard service area.

Scheduling and Cancellation

• Scheduling: Service appointments are scheduled based on mutual availability. We will confirm your appointment and provide an estimated arrival window.
• Rescheduling: If you need to reschedule, please contact us at least 24 hours in advance. We will do our best to accommodate your preferred date and time.
• Cancellation: You may cancel a scheduled service at no charge by providing at least 24 hours' notice. Late cancellations or no-shows may be subject to a trip fee to cover travel and scheduling costs.
• Weather and Delays: Service dates may be affected by weather conditions or unforeseen circumstances. We will notify you promptly and reschedule at your earliest convenience.

Workmanship Warranty

Precision Tile & Grout LLC stands behind the quality of our work. We offer the following warranty coverage:

• Workmanship Guarantee: We warrant that all services will be performed in a professional, workmanlike manner using appropriate materials and techniques.
• Warranty Claims: If you experience an issue related to our workmanship within the warranty period, contact us promptly and we will inspect and address the concern at no additional cost.
• Exclusions: Our warranty does not cover damage caused by misuse, neglect, improper maintenance, unauthorized modifications, natural disasters, or normal wear and tear. Pre-existing conditions identified during the estimate process are also excluded unless specifically included in the scope of work.
• Material Warranties: Materials used in your project may carry separate manufacturer warranties. We will provide information about applicable material warranties upon request.

Customer Responsibilities

To ensure successful service delivery, customers agree to:

• Provide accurate information about the project scope and any known issues.
• Ensure reasonable access to the work area on the scheduled service date.
• Remove personal items and fragile objects from the immediate work area before our arrival.
• Disclose any known hazards such as asbestos, lead paint, or structural concerns.
• Follow any post-service care instructions provided by our technicians.

Limitation of Liability

To the fullest extent permitted by Washington state law, Precision Tile & Grout LLC's total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, loss of revenue, or damage to property not directly related to our services. We are not responsible for pre-existing conditions, hidden defects, or issues that were not part of the agreed scope of work.

Service Area

Precision Tile & Grout LLC primarily serves Snohomish County and King County, Washington, including but not limited to Seattle, Bellevue, Everett, Redmond, Kirkland, Bothell, Renton, Lynnwood, Issaquah, and surrounding communities. Service availability outside these areas may be considered on a case-by-case basis and may involve additional travel fees.

Intellectual Property

All content on our website, including text, images, logos, and design elements, is the property of Precision Tile & Grout LLC and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written consent.

Photos of completed projects may be used by Precision Tile & Grout LLC for marketing purposes (website gallery, social media, advertising) unless you specifically request otherwise in writing.

Dispute Resolution

In the event of a dispute, we encourage you to contact us directly so we can work together toward a resolution. If a dispute cannot be resolved informally, it shall be governed by the laws of the State of Washington, and any legal proceedings shall be conducted in the courts of Snohomish County, Washington.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Washington, without regard to conflict of law principles. Precision Tile & Grout LLC operates under Washington State Contractor License PRECITG780BQ.

Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after any modifications constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms of Service, please contact us:

• Phone: (425) 344-9951
• Email: precisiontileandgroutllc@gmail.com
• Address: 3309 132nd St SE, Everett, WA 98208